Refund policy

Return and Refund Policy

60-day cushion trial

We want you to feel comfortable trying your NilPoint cushion at home. If it is not right for you, contact us within 60 days of delivery to request a refund under our trial. You may use the cushion during the trial; it does not need to be unopened or unused.

To start, use our contact form and include your order number. Please do not send anything back before we provide return instructions. If we ask you to return the cushion under the 60-day trial, we will tell you where to send it. You are responsible for the return postage for a trial return when the cushion is not right for you.

Once your trial request has been approved and any requested return has been received, we will issue the refund to your original payment method. Your payment provider may take an additional 5–10 business days to show the credit.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or incorrect, contact us through the same form with your order number and a description of the issue. We will assess it and provide a remedy in accordance with applicable consumer law. If a product has a confirmed fault, we will reimburse reasonable return postage where required by law. Your rights under the Australian Consumer Law and other applicable consumer-protection laws are not limited by our 60-day trial.